New Feature
We now have support for Branches in CRM so that patients can select the branch while booking an appointment or home collection or kiosk mode. Branches allow labs to setup multiple self-owned branches without creating multiple centres. We support for it in CRM bookings where patient can select the branch they want to go to. The branch would be setup by an admin in the backend but it should be visible to the customer also when they select the branch for the appointment/ home collection/ kiosk mode. It will display all the locations available based on the branch selection made by the patient.
Previuosly, We had a functional solution for selecting a centre and book appointments based on selection of the centre. This functionality does not take into account the option of selecting a branch for each patient who wants to book an appointment. So we have rolled out a new functionality wherein we have support for Branches in CRM so that the patients can select the branch while booking an appointment or home collection or kiosk mode.
To set this up you can go to the locations tab for Promotions or the Store configuration. Select the Branch and locations under it, by design it made so that you can select a multi branch setup or multi centre setup (based on type of config you have for your lab)
Once branches and locations are setup- you can then publish the link as it is→ This will allow patients to select the Branch themselves (this is ideal for pre-booking scenarios where you are getting bookings online Or you can have branches pre-filled link → Branch already selected for the patient, this is ideal for when the patient is booking himself via QR code when he is visiting the lab
