New Feature
Order management allows labs to process orders weather from patient directly from CRM or booked manually or even from any EHR directly in one place. Manage samples and even update order directly from the order page itself. When the patient visits the lab for sample collection, they place an order directly in CRM. The order is updated in the Lab web portal and the reports can be sent automatically from the dashboard of the lab portal. If the patient visits a primary care physician and obtains the prescription for the test which is collected in another lab the prescription will be updated in CRM and can be used to punch in or modify the order when the patient goes to the lab.
The system can be integrated with other EHR systems as well so that if a doctor fills out a prescription form for a test in the EHR it automatically gets updated in the CRM.
Before release of order management, a lab needed to track and manage all communication related to a particular order including emails, calls, visit notes and more
It was difficult to manage all orders in one place because all the data was collected in different places. With the release of order management, all our data can be centralized in a single place.
This can be found in the CRM under Order management section
Here you can see any type of booking be it Appointment/ Home collection/ Self registration/ bookings done manually or orders received via integration from another system. They can also see the orders pending and update the status of the order directly from the order page itself. The status of all the orders and the reasons for cancellation or rejection can also be viewed from here. They can add new items or delete items from the order if needed. For manual orders, they can add details of the collection and send the notes to the patient and other required parties.
See How it works:
